Assessment Shop
Data-Driven Assessment for Property Management
Enhance your team's professional and personal growth by honing their communication skills, vision, and goals alongside an experienced sales professional. Your employees will also gain access to valuable resources and a supportive community that will advance their performance, mindset, influence, and strategy to new heights.
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Get actionable insights to improve your team's leasing performance today!
What are the benefits?
Here is what you need to know:
The Assessment Shop offers a variety of benefits for businesses looking to enhance their customer service and overall operations. With Assessment Shop, you will be able to:
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Identify strengths and weaknesses in your team
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Enhance customer service
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Improve accountability among team members
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Receive a competition analysis
Assessment Shop
Service Packages
Assessment Aim
The primary purpose of this Assessment Shop is to evaluate all communities within designated regions and provide reports to community and regional managers. The Shop will gather feedback on various aspects, such as leasing, tour path, apartment turn quality, and marketing materials.
The collected data will help identify areas for improvement for community managers and highlight any common challenges the region faces. Additionally, this assessment will support the training department by pinpointing obstacles that require specific coaching for that region.
The Break Down
Page One - Overview
The cover page serves as a pre-frame and will be emailed directly to the community manager and regional manager to outline my intentions for the upcoming call.
In this document, I also share my "pain points" to challenge the leasing professional and assess whether they can tailor their apartment offerings to meet my needs.
Additionally, I included my contact information to determine if the leasing professional could obtain it.​
Page Two - Leasing Report
The Leasing Shop Report evaluates phone interactions based on several criteria: greeting, appointment scheduling, identifying the customer's needs, and urgency.
It also grades the leasing professional's performance during the property tour, focusing on first impressions, communication skills, adherence to tour procedures, urgency, and whether the leasing professional followed up after the tour.
Page Three - Community Shop Report
The community shop report evaluates signage, office hours, amenities, grounds, apartment presentation, and marketing materials provided.
Page Four - Challenging Questions
Challenging Questions: Fair Housing Questions and the response from the Leasing Profession.
Page Five - Insights & Feedback
Feedback and insights from the buyer's perspective on leasing professionals, curb appeal, apartments, pricing/fee ideas, and marketing materials.
Page Six - Tour Presentation Media
Pictures of the tour presentation, which includes the clubhouse, the apartment shown to me, and the amenities.
What Others Say About My Work
